At Pafra Adhesives customer progression is a crucial priority for us. This commitment begins with ensuring that we can offer the appropriate technical support to our customers. Dr Andy Steward, Technical Director, explains how the expertise of his team helps to satisfy customer requirements daily.
“Our innovative approach enables us to connect the technical needs of our customers to the company’s product portfolio. It puts us in a unique position to understand what our customers require and challenge the capabilities of what we can offer. Here’s an insight into how the Technical team assist our customers with their objectives.”
Investigating adhesive challenges
We are the pivotal source of defining the adhesive challenges our customers find they are presented with. Whether identifying a technical issue or troubleshooting, the technical department is closely involved at every stage of the process, allowing us to assist customers quickly and efficiently in overcoming these challenges.
Developing new products
The technical team also encompass research. Inquisitiveness coupled with technical know-how means our team has the capability to identify where a new product formulation is required, develop said product and test the product thoroughly for suitability. What we learn here we can proactively apply to the development of other new products or to similar challenges faced by other customers.
Keeping abreast of industry trends and technical developments
Working in the technical department is an ongoing education; we learn what is happening in our customers’ industries, and what opportunities are likely to present themselves in the future. Keeping up to date with your industry happenings ensure we are prepared for the trends and developments that relate to your business, and that our customers are not left behind.
Maintaining quality standards
Our product range is consistently of a high standard and it is the job of the technical team to make sure that when you buy a product from us you can rely on this statement. We are the team responsible for testing the product thoroughly to ensure it meets the needs and expectations of our customers.
Developing good working relationships with machine manufacturers
A significant amount of time is spent understanding the machines our customers use. We build good working relationships with machine manufacturers, helping us to confidently advise you on how to get the best out of our adhesive on the exact machine you are using. This also puts us in the perfect position to help you troubleshoot any issues quickly and effectively.
“The technical team have a great deal of expertise that can be applied to every stage of our customer’s adhesive journey. Whether pre-sale or upon usage we are here to offer support when you need it.”
To find out more about our approach click here